RETURNS

Returns

OVERVIEW:

Our design team at HACKNER HOME has curated our raw materials to make these products because we love them, but we understand that you may need to make a return.

In this case, please E-Mail us at contact@hacknerhome.com to obtain a return authorization. We do not cover shipping costs for the return shipment on general returns, you are free to choose your preferred carrier. We do recommend you ship your return insured and with tracking as we cannot be responsible for lost or damaged items. Lost or Damaged items will not be eligible for a refund. Please take care and insure your orders with Route Protection at checkout for no hassle assistance for lost, damaged, or stolen packages.

Please ensure that all items are in original condition and are unwashed. Include the order number in the package and send the items to:

 

HACKNER HOME

C/O Returns Department

806 W. Warren Street

Shelby, NC 28150

 

Once we receive the items back at our Shop, we'll process a refund to the original form of payment within 2 business days of the date we received the items.

All shipping charges are non-refundable. All returns are subject to a 20% restocking fee.

 

RETURNS ELIGIBILITY & REQUIREMENTS:

Items must be in like new condition; not washed or used or showing wear. Because our items are specialty items that are made to order we require a timely return process. Please request a return via E-Mail to contact@hacknerhome.com within 7 days of receipt. Once a return has been approved (typically within 2 business days) the package must be postmarked within 7 days of receipt of the authorization E-Mail.

EXCHANGES:

We do not accept direct exchange of products. Rather, we ask you to request a return approval and order the new item you would like to purchase in place. This helps us avoid processing errors. Please refer to our return policy guidelines to assure your item is within the return window and eligible. Exchanges must be requested within 7 days of receiving the product. The items are custom-made to order therefore we charge a 20% restocking fee on returns. Please make your request to return the item(s) by E-Mailing your order number and item(s) to return to contact@hacknerhome.com. We do not cover return shipping costs.

UNAUTHORIZED RETURNS:

Unauthorized returns are returns that have not been requested and approved via E-Mail by HACKNER HOME as described above. Unauthorized returns will be denied and are not allegeable for a refund. To ensure a smooth return experience, make sure to follow the process outlined in this policy.

INTERNATIONAL RETURNS:

We do not accept returns or exchanges from outside of the 48 US Contiguous States.

CUSTOM ITEMS:

We can make custom sizes of pillow covers/cases/curtain panels, and other special orders per request. Any custom items or custom sizes cannot be canceled after 24hrs of order receipt and are not returnable. Please E-Mail us at contact@hacknerhome.com subject "special order request" with your project.

FINAL SALE & CLEARANCE ITEMS:

Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects. These items are identified by numeric .99 in price (i.e., $39.99) and/or items purchased during a warehouse or sidewalk sale.

FABRIC SALES/RETURNS:

All FABRIC sales are final on fabric yardages. Quantities sold are cut from a large bolt and are not restockable. Fabric Samples are not eligible for return.

FURNITURE, DÉCOR ITEMS, BEDDING/THROW BLANKETS:

Furniture, Decor items, Bedding and Throw Blankets are not returnable or exchangeable.

CANCELATION POLICY:

You can cancel your unshipped order within 24hrs of placing it for a full refund. Should your order have shipped within the first 24hrs please refer to the return process and policy above.

ORDER CHANGE POLICY:

We will do our best to accommodate order changes. However, items are custom-made to order and once production of your item has started, we reserve the right to assess an appropriate change fee if applicable.

DAMAGED PRODUCT

Damages to merchandise, or defects in manufacturing are rare, but occasionally do happen. All shipments should be inspected immediately upon arrival. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped to you as soon as possible at no cost. Please notify us via e-mail at contact@hacknerhome.com of the situation and include a picture of the defect in your correspondence. We will provide a return shipping label for the defective item so you can mail it back to us.

UNDELIVERABLE PACKAGES

Packages returned by the carrier are considered undeliverable. Example: unclaimed, no mail receptacle, or any other official carrier reasons. We will attempt to reach out to you via E-Mail to arrange for redelivery of the item/s. Customers with undeliverable, unclaimed, or no mail receptacles are responsible for shipping fees for redelivery. If we do not hear back within 30 days of the 'return to sender' date marked by the carrier, the package will be treated as abandoned.