RETURNS & SHIPPING

PILLOWS / TEXTILES

We strive to have all in stock items shipped as quickly as possible. Certain products are made to order  and will ship within 5-7 business days. Carrier tracking information will be provided once shipped.  Transit times vary depending on product and location. Once shipped you should expect your order to  arrive in 2-7 business days.

 

INTERNATIONAL SHIPPING

All of our items ship from within the United States. Prices are shown in U.S. dollars. Please contact contact@HacknerHome.com for any additional assistance. Customers are responsible for import taxes, carrier fees, and customs declarations. Please allow 10-14 additional business days for delivery.

 

DAMAGED PRODUCT

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 

 

GENERAL POLICY

Our design team at HACKNER HOME have curated our raw materials to make these products because we love them, but we understand that you may need to make a return.

For return items please follow our return process:

By using your own return shipping method, please obtain a return authorization from contact@HacknerHome.com Once obtained, pack and return items in original condition, include the provided authorization form with return number, and send to:

Hackner Home
c/o Returns Department
PO Box 1632
Boiling Springs, NC 28017

 

FINAL SALE & CLEARANCE ITEMS

Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects. These items are identified by numeric .00 in price and/or items purchased during a warehouse or sidewalk sale.